We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
FOR SELF-SERVE RETURNS VISIT: https://shopify.com/57643597989/account
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags. You’ll also need the receipt or proof of purchase. SASC reserves the right to reject the returned item if we deem it to be in unsatisfactory condition (worn, washed, used, etc). SASC will refund you the entire amount of the item. We will not refund shipping cost.
To start a return, you can contact us at hello@soularchsurfclub.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at pgswim@amm-mgmt.com.
SALE ITEMS ARE NOT ELIGIBLE FOR RETURN.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
We do not accept exchanges.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
